This is the Credit Guide of:National Mortgage Brokers Pty Ltd ACN 093 874 376 ("we/us")
Australian Credit Licence: 391209
This document provides information about the services we and our Credit Representative/s provide. We are licensed to arrange loans and leases under the National Consumer Credit Protection Act 2009 (National Credit Act).
We do so by using the experienced services of the Credit Representative/s named in this Credit Guide (our Credit Representative).
What Credit Services we offerWe will provide you with information on a broad range of financiers and products. Once you have chosen a loan or lease that is suitable for you, our Credit Representative/s can help you obtain an approval. We offer a broad range of loan products including:
- Residential, Investment and Commercial Loans
- Personal Loans
- Line of Credit, Credit Cards and Credit Facilities
- Equipment Finance
Our obligations when assisting you to obtain creditUnder the National Credit Act we are obliged to make a preliminary assessment to ensure that any loan or principal increase t o a loan we assist you in applying for and any lease you apply for is not unsuitable for you. To decide this, our Credit Representative/s will need to ask you some questions in order to assess that the loan or lease is not unsuitable. The National Credit Act requires us:
- Make reasonable enquiries about your requirements and objectives;
- Make reasonable enquiries about your financial situation;
- Take reasonable steps to verify the financial situation.
- You will not be able to pay or could only pay with substantial hardship; or
- The credit will not meet your requirements or objectives.
You will receive a copy of the Credit Assessment
Commissions received by us
We may receive commissions from the lenders and lessors who finance for our customers. These are not fees payable by you. You can obtain from us an estimate of the commission likely to be received by us and how it is worked out by contacting us. Further details of the commission earned by us and how we share it with our Credit Representative/s will also be set out in the credit proposal disclosure document we will provide to you before applying for finance.
Dispute Resolution Procedures
How we aim to resolve complaints and disputes.
We have an Internal Dispute Resolution (IDR) process and are also a member of an independent External Dispute Resolution Scheme (EDRS). Our dispute resolution system covers complaints by persons to whom we or our Credit Representative/s provide credit assistance. If you have any complaints about the services, contact us. We aim to resolve the majority of complaints within five (5) business days. If we believe it may take longer than this to resolve your complaint or to investigate the matter thorough ly, we will keep you informed of the progress. Complaints can be made in writing (letter or email) or verbally (telephone or personal representation) and will be referred to our complaints officer for response.
Our complaints officer is
National Mortgage Brokers Pty Ltd
|Level 6, 190 Queen Street Melbourne Vic 3000|
|Phone||1300 668 662|
|Fax||03 9670 8073|
In many cases, using our IDR procedures will lead to a successful resolution. However if we are unable to resolve your problem, you may contact our External Dispute Resolution Scheme (EDRS) provider. EDRS is a free service established to provide you with an independent mechanism to resolve specificcomplaints.
|Our EDRS provider is:||
Credit & Investment Ombudsman (CIO)
|and may be contacted at:||P.O. Box A252 South Sydney NSW 1235|
|Phone||1800 138 422|
|Fax||02 9273 8440|
Our Credit RepresentativesDetails of the credit representative you are dealing with are set out below:
AUSFINANCE HOLDINGS PTY LTD
|Address||102 Dunning avenue Rosebery 2018|
|Phone||1300 287 346|
|Fax||02 9328 3281|
nMB's Top Six FinanciersDetails of the six financiers with whom National Mortgage Brokers Pty Ltd currently conducts most of its business are:
- Bank of Melbourne
- CBA Residential
- ING Direct
Updating this Credit GuideAll details are current as the date of this Credit Guide. We publish minor changes on our website and will update the Credit Guide if there are any material changes adverse to borrowers. For more information contact us at: National Mortgage Brokers Pty Ltd Level 6, 190 Queen Street Melbourne Vic 3000
|Phone||1300 668 662|
|Fax||03 9670 8073|
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