Credit Guide

Credit Guide

This is the Credit Guide of:

National Mortgage Brokers Pty Ltd ACN 093 874 376 ("we/us")

Australian Credit Licence: 391209

This document provides information about the services we and our Credit Representative/s provide. We are licensed to arrange loans and leases under the National Consumer Credit Protection Act 2009 (National Credit Act).

We do so by using the experienced services of the Credit Representative/s named in this Credit Guide (our Credit Representative).

What Credit Services we offer

We will provide you with information on a broad range of financiers and products. Once you have chosen a loan or lease that is suitable for you, our Credit Representative/s can help you obtain an approval. We offer a broad range of loan products including:

  • Residential, Investment and Commercial Loans
  • Personal Loans
  • Line of Credit, Credit Cards and Credit Facilities
  • Equipment Finance
Set out at the end of this Credit Guide is a list of the six financiers with whom we currently conduct the most business.

Our obligations when assisting you to obtain credit

Under the National Credit Act we are obliged to make a preliminary assessment to ensure that any loan or principal increase t o a loan we assist you in applying for and any lease you apply for is not unsuitable for you. To decide this, our Credit Representative/s will need to ask you some questions in order to assess that the loan or lease is not unsuitable. The National Credit Act requires us:

  • Make reasonable enquiries about your requirements and objectives;
  • Make reasonable enquiries about your financial situation;
  • Take reasonable steps to verify the financial situation.
Credit will be unsuitable if, at the time we make our assessment, we form the view it is likely that at the time the credit is provided:

  • You will not be able to pay or could only pay with substantial hardship; or
  • The credit will not meet your requirements or objectives.
For this reason our Credit Representative/s must ask you to provide a significant amount of information. It is important that the information you provide to us is accurate. If we arrange a loan for you to purchase or refinance real estate, remember you must make your own enquiries about the value of the real estate and its potential for future growth. Although we may obtain a valuation, that is for our lender’s use and you should not rely on it.

You will receive a copy of the Credit Assessment

You will receive a written copy of our preliminary assessment & credit proposal, which will include a summary of the inquiries we made and the factual information we relied on. If misplaced, you may ask for a copy of this assessment up to 7 years after the time we assist you. Our Credit Representative/s will provide you with our assessment within 7 business days if you ask for a copy within 2 years from the date you are assisted You also have other rights to access personal information we collect about you under the provisions of the Privacy Act 1988 (Cth). Please refer to our privacy policy which is available at www.nmb.com.au.

Commissions received by us

We may receive commissions from the lenders and lessors who finance for our customers. These are not fees payable by you. You can obtain from us an estimate of the commission likely to be received by us and how it is worked out by contacting us. Further details of the commission earned by us and how we share it with our Credit Representative/s will also be set out in the credit proposal disclosure document we will provide to you before applying for finance.

Dispute Resolution Procedures

How we aim to resolve complaints and disputes.

We have an Internal Dispute Resolution (IDR) process and are also a member of an independent External Dispute Resolution Scheme (EDRS). Our dispute resolution system covers complaints by persons to whom we or our Credit Representative/s provide credit assistance. If you have any complaints about the services, contact us. We aim to resolve the majority of complaints within five (5) business days. If we believe it may take longer than this to resolve your complaint or to investigate the matter thorough ly, we will keep you informed of the progress. Complaints can be made in writing (letter or email) or verbally (telephone or personal representation) and will be referred to our complaints officer for response.

Our complaints officer is

Kon Avramidis

 
Contact details

National Mortgage Brokers Pty Ltd

Mail Level 6, 190 Queen Street Melbourne Vic 3000
Phone 1300 668 662
Fax 03 9670 8073
Email enquiries@nmb.com.au
Web www.nmb.com.au

In many cases, using our IDR procedures will lead to a successful resolution. However if we are unable to resolve your problem, you may contact our External Dispute Resolution Scheme (EDRS) provider. EDRS is a free service established to provide you with an independent mechanism to resolve specificcomplaints.  

Our EDRS provider is:

Credit & Investment Ombudsman (CIO)

and may be contacted at: Mail P.O. Box A252 South Sydney NSW 1235
Phone 1800 138 422
Fax 02 9273 8440
Email info@cio.org.au
Web www.cio.org.au

Our Credit Representatives

Details of the credit representative you are dealing with are set out below:

Company Details

AUSFINANCE HOLDINGS PTY LTD

Address 102 Dunning avenue Rosebery 2018
Phone 1300 287 346
Fax 02 9328 3281
Email info@aus-finance.com.au
Web aus-finance.com.au
The information specified in this Credit Guide applies to our Credit Representative/s. In particular, our Credit Representa tive/s shares in the commissions and fees received by us. You can contact us to obtain details of how these commissions are worked out and an estimate of the amount of commission payable.

nMB's Top Six Financiers

Details of the six financiers with whom National Mortgage Brokers Pty Ltd currently conducts most of its business are:
  • ANZ
  • Bank of Melbourne
  • CBA Residential
  • ING Direct
  • Nab
  • Westpac

Updating this Credit Guide

All details are current as the date of this Credit Guide. We publish minor changes on our website and will update the Credit Guide if there are any material changes adverse to borrowers. For more information contact us at: National Mortgage Brokers Pty Ltd Level 6, 190 Queen Street Melbourne Vic 3000  
Phone 1300 668 662
Fax 03 9670 8073
Email enquiries@nmb.com.au
  or visit us at www.nmb.com.au

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